Shipping policy
Transportation scope
The shipping range reaches the United States, Canada, Australia, the United Kingdom, Japan, Singapore, the United Arab Emirates, the European Union, and other parts of the world.
PROCESSING TIME
The parcel will be sent out in the first 3-5 business days(Except holidays) from China once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of the parcel.
Shipping Time
Usually, the standard transportation may take 10 to 20 business days for the parcel to arrive in most countries or your place.
Note: Total Delivery Time = Processing Time + Shipping Time
The shipping time is up to multiple factors, like the destination country, customs, weather, and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
About fees: Free worldwide shipping on orders over $30(default shipping method).
Any questions, feel free to contact us, and we will get back to you at the first chance!
Thank you all for your concern and support!
Return
We only accept returns within 14 days of receiving the order.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
All returns must first be approved by our Customer Service Team. We do not accept returned items that were sent back by you directly without checking with us first.
Return Shipping Fee
The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.
If you ordered an incorrect size, or product or simply want to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
We do not accept packages returned using the C.O.D. service.
NOTE
The following situations require the buyer to bear the logistics costs.
1. Filling in the wrong address when placing an order causes delivery failure.
2. Changing the delivery address during parcel transportation causes delivery failure.
3. The package has been delivered, but the package has not been received due to other reasons.
4. Due to the buyer's own reasons, the package delivery fails, and the seller no longer provides free shipping.
User Customs Duty & Tariff
Policies on duties and tariffs differ in different countries. It is the customers' responsibility to pay the required taxes and fees of your local government. We currently collect VAT taxes for orders shipped to EU countries and Texas.
The price on our website does not include customs duty and tariffs. Please note that these charges are paid to your local carrier or government and are not charged by ibenstationery. Thus, they cannot be refunded.
For detailed local duties and tariffs information, please kindly consult your local customs.
LOGISTICS INFORMATION QUERY
You can log in to www.17track.net for inquiries. If the package arrives in the destination country, you can also log in to the official website of the local post office for details. If you have any questions, you can contact customer service：ibenstationery@gmail.com